Return Policy

Return Period

For consultation services, cancellation requests must be submitted at least 48 hours before the scheduled consultation date to be eligible for a full refund. Cancellations made less than 48 hours before the scheduled service may be subject to cancellation fees.

For any physical products or materials provided as part of our services, returns must be initiated within 30 days of receipt, unless otherwise specified in your service agreement.

Return Conditions

To be eligible for a return or refund, the following conditions must be met:

Service cancellation requests must be submitted in writing via email or phone
Physical items must be returned in their original condition, unused and unopened
All original packaging and documentation must be included with returned items
Proof of purchase or service agreement must be provided
Returns must be initiated within the specified return period

We reserve the right to refuse returns that do not meet these conditions.

Return Shipping Costs

Return shipping costs are handled as follows:

If the return is due to our error or a defective product, we will cover all return shipping costs
If the return is due to customer preference or change of mind, the customer is responsible for return shipping costs
For consultation service cancellations, no shipping costs apply as services are not physical products
We recommend using a trackable shipping method for returns to ensure safe delivery

Original shipping costs are non-refundable unless the return is due to our error.

Return Process

To initiate a return or cancellation, please follow these steps:

Contact Us: Reach out to us at helloY3mxs9K1m or call +12625499666 to notify us of your intent to return or cancel
Provide Information: Provide your order number, service date, or purchase reference along with the reason for return
Receive Authorization: We will review your request and provide return authorization and instructions if approved
Ship Items: For physical products, package the items securely and ship them to the address we provide
Confirmation: Once we receive and inspect the returned items, we will process your refund or cancellation

Processing times may vary, but we typically process returns and refunds within 5-10 business days of receiving the returned items or cancellation request.

Non-Returnable Items

The following items or services are generally not eligible for return or refund:

Consultation services that have been fully completed and delivered
Customized or personalized services or products
Digital products or downloadable materials that have been accessed
Services that have been substantially performed
Items that have been damaged due to misuse or negligence
Items returned after the specified return period
Items without proof of purchase or service agreement

Exceptions may be made on a case-by-case basis for extenuating circumstances. Please contact us to discuss your specific situation.

General Legal Requirements

This Return Policy complies with applicable United States consumer protection laws, including:

Federal Trade Commission (FTC) regulations regarding consumer rights
State-specific consumer protection laws
Uniform Commercial Code (UCC) provisions where applicable
Distance selling regulations for online transactions

Your rights under applicable state and federal laws are not limited by this policy. This policy does not affect any statutory rights you may have as a consumer.

Order Cancellation Policy

You may cancel an order or scheduled service under the following conditions:

Before Service Delivery: Orders can be cancelled free of charge if cancelled at least 48 hours before the scheduled service date
After Service Delivery: Once a consultation service has been delivered, cancellation is not possible, but you may request a refund if you are unsatisfied, subject to our refund policy
Processing Orders: Orders that are already being processed may not be cancellable, but we will make reasonable efforts to accommodate cancellation requests
Cancellation Method: Cancellations must be requested through the same method used to place the order, or by contacting us directly

We will confirm your cancellation in writing and process any applicable refunds according to our refund policy.

Refund Procedure

Refunds are processed according to the following procedure:

Eligibility Review: We review your refund request to ensure it meets our return policy requirements
Processing Time: Approved refunds are typically processed within 5-10 business days after we receive returned items or approve the cancellation
Refund Method: Refunds are issued to the original payment method used for the purchase
Refund Amount: The refund amount may be reduced by any applicable cancellation fees, restocking fees, or non-refundable charges
Bank Processing: Depending on your financial institution, it may take an additional 3-5 business days for the refund to appear in your account
Notification: You will receive email confirmation once your refund has been processed

If you have not received your refund within the expected timeframe, please contact us for assistance.

Contact Information

For questions about cancellations, refunds, or service modifications, please contact Relaxnnshopeu at helloY3mxs9K1m or call +12625499666.